About UCNSB
Quick Facts
Utility Services:Electric, Water, Wastewater, Reuse Water, Internet Main Office:200 Canal St., New Smyrna Beach, FL (corner of Canal and Magnolia) Customer service hours of operation:Monday - Friday, 8 a.m.- 5 p.m. except holidays UC Holidays:New Year's Day, Martin Luther King Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Thanksgiving Day, the day after Thanksgiving Day, and Christmas Day Customer service phone number:386-427-1361, then press 1 For after hours electric services trouble, call:386-427-1366 For after hours water/wastewater trouble, call :386-427-1368 Customer service e-mail:Where to pay:
Mailing Address:P.O. Box 100, New Smyrna Beach, FL 32170 |
Frequently Asked Questions
Who can I talk to about our water quality? Call our "Ask Curt" hot line at 386-424-3184 to talk to our Senior Chemist Curt McKenzie. What are the taxes and fees at the bottom of my bill?
When is my bill due? Your utility bill is due upon receipt and becomes delinquent 21 days after the billing date. What if I am late paying? If payment is not received at 200 Canal St. by 5 p.m. on or before the past due date, a notice will be mailed and a late fee will be assessed on your account. The notice provides for one week to pay the deliquent bill in full or make payment arrangements. If no arrangements have been made by the date stated on the notice, the account will be subject to disconnect. A utility employee will hang a disconnect notice on the door, allowing for customers to bring their account up to date by noon the second day. A charge of $25 will be added to the amount due. After noon on the second day, service will be disconnected and additional deposits may be required for reconnection. What payment programs are available? The Automatic Utility Bill Pay program allows for the automatic fund transfer (AFT) from designated bank accounts (checking or savings) for payment of your utility bill. In addition, the Budget Billing program is available for our AFT customers who want to level out their monthly payments based on past usage. To be considered for budget billing, you must have been a customer at the UC for at least 9 months. Contact Customer Service to sign up for either program. Where can I find out all utility rates? See Rates, Charges and Fees under the Customer Connections section of this website. The Service Policies and Customer Information book in the same section may also answer your questions about rates and fees. What is the Fuel Adjustment Fee on my bill? Fuel and purchased power costs are the largest single variable expense for electric utilities, and they can vary greatly on the basis of supply and demand and other factors. Under utility regulations, these costs are passed along to customers at cost, through a charge on their bill commonly referred to as a “fuel adjustment fee.” Utilities do not profit from increased fuel and purchased power costs. What is the customer charge?It is a fixed charge on every bill regardless of usage to cover the costs of system readiness, billing, accounting and meter reading. |
About Utilities Commission, City of New Smyrna Beach
The Utilities Commission, City of New Smyrna Beach, (UCNSB) provides electric, water, wastewater, reuse water and internet service in the greater New Smyrna Beach area. As of September 30, 2011, the Utilities Commission served 25,327 electric customers, 23,813 water customers, 20,183 reclamation (wastewater & reuse) customers, and 401 internet customers. The Utilities Commission is funded solely through utility revenues and is not a taxing authority. The FY 2010 budget is $60 million. There are approximately 156 full-time and contract employees directed by a General Manager/CEO, William R. Mitchum, who is selected under contract by the Utilities Commission. The Utilities Commission is a non-taxing, political subdivision of the State of Florida created by Special Legislative Act, Public Law 67-1754, and as amended by Public Law 85-503. |
