This website, E-Access payment portal and the telephone payment system will be unavailable for customer use on Saturday, July 30 from 8 am to 12 noon for scheduled maintenance. Please make other inquiry and payment arrangements. If you have any questions, please call 386-427-1361 to speak to Customer Service.
To continue our commitment to high water quality and to adhere to industry best practice standards, UCNSB will temporarily modify our disinfection process used to treat our drinking water. Beginning Monday, August 1 for an approximate six-week period, we will use chlorine instead of a chloramine residual in our treatment process. This process will allow us to maintain high water quality in all service areas and to continue to meet water quality requirements for all regulatory agencies. During this treatment period, the water will continue to be of the highest quality and safe to drink. However, with a change in the disinfectant, some customers may notice a slight change in the smell or taste of the water. If you are especially sensitive to the taste or smell of chlorine, keep an open container of drinking water in your refrigerator for a few hours to allow the chlorine to dissipate.
Customers on dialysis are advised to contact their physician to obtain the appropriate steps to accommodate the change in water treatment.Customers who have fish tanks or aquatic species are advised to contact a professional aquarist to avoid any problems associated with chlorine.
This process is expected to be completed by Monday, September 12,, at which time we will resume using chloramines. If you have any questions regarding the change, please call the Water Quality Hotline at 386-424-3184.
An important supplement to the 2015 Water Quality Report is now available on the Customer Communications page under the Customer Service tab. The supplement contains results for the detected Unregulated Contaminants (UC) which were not included in the original Water Quality Report mailed in June 2016. Unregulated contaminants are now being tested for, and provided to, DHRS prior to the establishment of limits. (background study, statewide). If you wish to receive a copy of the revised report or a complete list of UC monitoring results, please call Dave Hoover at 386-424-3180 (firstname.lastname@example.org), Rob DeLoach at 386-424-3191 (email@example.com) or Keith Suever at 386-424-3184 (firstname.lastname@example.org).